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Shipping & Returns

Returns Policy

Specially Made custom makes each gift for the client upon order.

In some cases, we may make substitutions that are of equal or greater value.

Please note that we cannot accept returns or exchanges unless there is damage to the product.

In such a case, please contact us at (587) 988-0866 or at info@speciallymade.ca within 24 hours of delivery.

If you have any questions about our policy, please do not hesitate to ask us.


Shipping

Our flat rate for deliveries is $23 + GST.  We deliver to anyone in Edmonton, St. Albert, and Sherwood Park.  We deliver Monday - Saturdays.

Gifts that are to be delivered outside of these three delivery zones will be shipped via UPS, Canpar, or Canada Post.

Please specify your delivery date in the COMMENTS section when you place an order.  Please keep in mind that we require at least 1-2 business days turnaround time.  

Pick-up

If you would like to pick-up the gift and avoid the delivery fee, we can arrange for you to pick up the gift at one of our locations.  All gifts must be paid for online before arranging a pick-up time.

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